Address: 654 State Street Bangor, Maine 04401 View Map
Phone: 207-942-9003
Email: community@rmhcmaine.org
Website:

About Us

Ronald McDonald House Charities® (RMHC®), a non-profit, 501 (c) (3) corporation, creates, finds and supports programs that directly improve the health and well-being of children and their families. Through its global network of over 290 Chapters in more than 63 countries and regions, its three core programs, the Ronald McDonald House®, the Ronald McDonald Family Room® and the Ronald McDonald Care Mobile®, and millions of dollars in grants to support children’s programs worldwide, RMHC provides compassionate care and resources to children and families being served by leading hospitals worldwide. RMHC programs provide access to quality health care and enable family-centered care ensuring families are fully supported and actively involved in their child’s care. For more information, visit rmhc.org.

Ronald McDonald House Charities of Maine®

Ronald McDonald House Charities of Maine® (RMHC of Maine) is comprised of two Ronald McDonald House programs, one in Bangor and one in Portland, the Ronald McDonald Family Room® located in the Barbara Bush Children’s Hospital, and the Ronald McDonald House Charities Grants Program. We are owned and operated by RMHC of Maine, a non-profit Maine corporation whose board consists of representatives from our community including parents, leaders, local McDonald’s Owner/Operators, medical professionals and other interested individuals.

 

Ronald McDonald House Bangor, the 30th Ronald McDonald House, opened its doors on December 16, 1983 and has 14 bedrooms.  The House was founded through the steadfast efforts of Marjie Harris, Judy Collier, Anita Peavey Haskell, Jim Coffey, Dr. Demetrius Traggis, and Benita Deschaine. Former Governor Joseph Brennan deeded the property to Ronald McDonald House of Bangor in a public ceremony. After months of renovations by John Rohman and WBRC Architects and Engineers of Bangor the house that love built opened its doors.

Ronald McDonald House Portland, the 70th Ronald McDonald House, opened it’s doors in 1995 thanks to a diverse group of community leaders banded together, known as Stand by Me.  In 2005, it was evident that the 15 bedrooms were not enough, and expansion to 21 bedrooms followed from the work of the Thaxter Company and Scott Simons Architects.  Together, our Houses became a “home-away-from-home” and serve more than 2,000 pediatric families annually. The supportive environment at each of our Houses, offered through dedicated volunteers, staff and other residents, provides comfort and care to those who supply the love, understanding, nurturing and emotional support essential for their child’s recovery from illness or injury.

Ronald McDonald House Charities of Maine FAQ

Who can stay at the Ronald McDonald House?
Families of seriously ill or injured children receiving treatment at a nearby medical facility may qualify to stay at the Ronald McDonald House.

Bangor House: There are no town restrictions

Portland House: Towns considered for Day Use include: Cape Elizabeth, Cumberland, Falmouth, Portland/South Portland, Westbrook and Yarmouth. All other towns are eligible to stay Overnight including the islands. Please see our housing eligibility guidelines.

How much does it cost to stay at the Ronald McDonald House?
Although it costs on average $75 a night, we ask families to pay $10 per night, but the fee is often waived or reduced for families who cannot afford it.

How close is the House to the hospital?
Bangor House: Eastern Maine Medical Center is 3/4 of a mile, Acadia Hospital is 2 miles Cancer Care of Maine is 5 miles, and Elizabeth Levinson Center is .6 miles.

Portland House: Maine Medical Center is three blocks ,Maine Children’s Cancer Program is 6 miles, Spring Harbor Hospital in Westbrook is a 4.5 miles, and the Mercy NEEDS program is a half mile.

Are reservations accepted and what happens when the House is full?
Bangor House: Families who meet the eligibility requirements and have a proper medical referral in place will be accommodated at the Ronald McDonald House.

Portland House: No, we do not accept reservations, but we do keep a waiting list. We always do our best to accommodate as many families as possible on a first come first served basis. However, we frequently receive more requests than we have rooms available. As rooms become available during the day and other families check out, families are notified of any openings.

What can families expect when they arrive at the Ronald McDonald House?
After a family is referred by a hospital social worker or case manager and it is determined that the House has rooms available, they must check-in with House staff or volunteers. During this check-in process, they receive a brief introduction, review House policies and procedures and take a quick tour. A Ronald McDonald House representative will also show them their room and room key card. After this orientation, families are able to return to the hospital, relax in their room, enjoy a meal or spend time in any of the common areas within the House.

Why would a family stay at Ronald McDonald House if they could stay at a hotel?
Ronald McDonald Houses provides a “home away from home” for families in a clean, affordable, comfortable and supportive environment close to the hospital.

Does the House provide meals for the families?
The Houses both have a communal kitchen and pantry of non-perishable foods that are offered free to families. Families have a shared refrigerator designated for their personal items and cupboard where their food can be stored. In addition, the majority of nights our Guest Chef Program prepares dinner for the entire House.

Are there televisions in the guest rooms?
No. However, we encourage families to use any of the televisions and DVD players available in the common areas of the House. A selection of videos and DVD’s are available free of charge.

How many people can stay in a room?
On average, four occupants is permitted.

Can a family stay at the House if they have a child older than 21 or an adult relative in the hospital?
No. To qualify to stay at the Ronald McDonald House, the family must have a child 21 years old or younger receiving medical care at the hospital.

Who do I contact if I know a family that needs to stay at Ronald McDonald House?
To stay at a Ronald McDonald House, a family must be referred by a hospital social worker/case manager. To find who is assigned to the patient, please contact the hospital directly.

Can flowers, packages, and gift baskets be sent to a family staying at the House?
Yes. We accept deliveries during normal business hours and will be happy to forward them to the family. Because families sometimes check-out unexpectedly, it is best to call and confirm that they are still staying at the House before sending anything.

Does the House provide counseling?
There is no professional counseling program. Families often find support from staff, volunteers and other families going through similar experiences.

Can families have visitors?
Visitors are welcome, but must sign in at the front desk and vacate the House by 9 PM each night. The children living at Ronald McDonald House are medically fragile and highly susceptible to infections. Any person who could endanger the health of our other guests who have been exposed to the flu, chickenpox, etc. should not visit the House.

Do I have to bring my own towels and sheets?
We do provide linens and towels for each room and ask that all personal pillows and linens are left home.

Is there maid service?
No. We ask families to keep their rooms clean and do their own dishes and laundry. Families are asked to clean their room before checking out of the House. They are also expected to clean up any communal areas they use.

Is there babysitting service?
No. Parents are required to be responsible for their own children and provide supervision at all times.

What is in a guest room?
Bangor House: Rooms have either twin or double sized beds, closet space, alarm clock, and dresser. Some rooms have cribs. We also have portacribs and playpens available.

Portland House: Rooms have either twin or queen-sized beds, closet space, alarm clock, dresser, and telephone. The majority of rooms offer private baths. Air beds and Pack-n-Plays are also available.

Is smoking permitted in the House?
There is no smoking anywhere in the House. There are designated smoking spaces outside and away from the entrances.

Is there a curfew?
The House is open 24 hours a day 365 days a year for families staying here to come and go. Quiet hours are between 10 pm and 8 am.

Portland
250 Brackett Street, Portland, ME 04102
207-780-6282
Map Location

Our Mission

Ronald McDonald House Charities® of Maine sponsors facilities that provide comfort for the families of pediatric patients and supports programs that directly improve the health and well-being of all children.

Our Vision

We believe when you change a child’s life you change a family’s, which can change a community and ultimately the world.

As pioneers of providing family-centered care, RMHC strives to be part of the solution in improving the lives of children and their families, providing programs that strengthen families during difficult times.

Through the strong network of RMHC Chapters around the world collectively, we are able to identify needs and carry out the RMHC mission locally. However, we cannot do it alone. We rely on our strong relationships with the medical community to provide access to health care. We rely on the RMHC Mission Partner, McDonald’s; including the corporation, owner/operators, suppliers and customers, as well as other important corporate partnerships. Additionally, we rely on strategic alliances with organizations that have the knowledge and infrastructure to extend our reach. Most of all, we rely on you – our donors, volunteers, staff and friends.

Ronald McDonald House Charities

Each local Ronald McDonald House Charities Chapter is a separate public charity, operated by a local Board of Directors. In addition to its cornerstone Ronald McDonald House program, the Chapters support a variety of other programs, which may include a Ronald McDonald Family Room®, a Ronald McDonald Care Mobile®, grants and/or college scholarships programs.

Amenities

  • Private bedroom, shared bathroom
  • Full kitchen is available for use with 2 shared refrigerators.
  • Guest Chef meals prepared by groups are often available.
  • Complimentary WIFI provided by AT&T.
  • For nursing mom, shared breast pumps are available.
  • Complimentary laundry facilities.
  • Outdoor playground

When families walk into the Ronald McDonald Family Room®, we want them to forget they’re in a hospital. Located on the 6th floor of the Barbara Bush Children’s Hospital at Maine Medical Center, the Ronald McDonald Family Room offers a place to rest and regroup right at the hospital, just moments away from their sick child.
Help Children Heal Faster and Cope Better

Keeping families close allows family members to communicate with their child’s medical team and participate in the care plan so essential to their child’s health and well-being.

Services for Families:

  • A kitchen area that includes a refrigerator and microwave
  • Shower facilities
  • Laundry facilities
  • Internet access
  • A seating area with a television

Everyday, volunteers make the difference in the lives of the families that come through our doors by cooking, hosting, listening, nurturing, or simply by being there. Get started today!

Thanks to generous people like you, we are able to support 35 families per night!  Learn WAYS TO GIVE!