We are prepared to work with people – like yourself – who value professionalism and strong work ethics – all at very reasonable prices. We are proud members of the Better Business Bureau, and we are also fully licensed and insured
Our staff has been in the heating and air conditioning business, serving eastern North Carolina for more than thirty years. We hope to build and expand on our reputation as a dedicated, hard-working, and professional company that places the needs and values of our businesses, our partners and our clients at the forefront of our organization.
How do you properly set a thermostat?
Set your thermostat switch to either the “heat” or “cool” position. Set the blower switch in either the “on” or “auto” position. If the blower is switched to the “auto” position, the fan will cycle on and off automatically when the thermostat calls for heating or cooling. If the “on” position is selected, the indoor fan will circulate air through your duct system and remains on. UNDER HIGH HUMIDITY CONDITIONS THE “AUTO” POSITION SHOULD BE USED.Set the thermostat control indicator to the temperature you prefer. Most people find 75 to 78 degrees an ideal comfort level in cooling and 68 to 73 in heating mode
Does setting the thermostat to a lower position make the unit cool faster?
No, to achieve a more even temperature and humidity control, keep your thermostat set allowing the unit to operate automatically for you.
On a very cold, moist day does your heat pump automatically go into a defrost mode?
Yes. This mode melts off any ice that may have formed on the outdoor coil. As a defrost cycle is initiated, the reversing valve switches, inducing heat to the outdoor coil. You may hear a switching sound when this occurs. During this period of time DO NOT TURN THE SYSTEM OFF, AS THIS IS A NORMAL FUNCTION OF THE HEAT PUMP. After the ice has melted off of the outdoor coil, the heat pump will automatically return to the normal heating mode.
How do we achieve comfort without spending a fortune on the electric bill?
Avoid frequent thermostat resetting. Set it at the desired temperature and leave it there.Don’t set your thermostat too low. As a general rule, a thermostat setting of 75 to 78 degrees will provide comfortable room temperature and will give the best economy.When entertaining a large group, lower the thermostat 2 to 4 degrees a few hours before your guests arrive.
Don’t turn off the system just because you’ll be away for the day or more. Heat and moisture will build up in the house. It takes quite a while to restore comfort, but it costs relatively little to maintain it.
Keeping windows and doors closed will not only keep out hot, humid, outside air, it will also keep out dust, dirt and street noise.
Don’t open windows after dark. Night air may seem cool but it is also moisture-laden. This increases the work your system must do the next day.
Use filters. CHANGE YOUR FILTER EVERY MONTH.
Keep the sun from adding unnecessary heat to your home by shading the exposed windows. Draw shades and drapery on the east windows in the morning and on the west windows in the afternoon. The less heat and moisture there is to overcome, the lower your operating costs become.
How will I know if my unit needs service?
Before you call for service, please check the following list of conditions and follow suggestions to prevent costly charges for a service call, which are not due to a malfunction of your equipment. If you don’t see your answer here, then phone our service department at 252-636-5841Be sure that the main electric power to the equipment is turned on. Check breakers in your electrical panel box to make sure they are in the “ON” position.Make sure that the thermostat is set to the desired temperature and in the proper positions.
Make sure your filter is clean and not blocking any airflow.
IMPORTANT: DO NOT TURN YOUR UNIT TO THE “OFF”, “COOL”, OR “HEAT” POSITIONS IN RAPID SUCCESSION, AS THIS WILL TRIP THE SAFETY ON THE COMPRESSOR AND IT MUST BE MANUALLY RESET ON SOME MODELS.
IMPORTANT: DO NOT OPERATE THE AIR HANDLER, FURNACE OR AIR CONDITIONER WITH THE BLOWER DOOR REMOVED OR THE FILTER ACCESS DOOR OFF.