Walmart questions woman's viral video

Presented by: COLORADO SPRINGS, Colo. (KKTV) - One woman's touching Facebook post about an emotional experience at a Colorado Walmart is getting national and international attention. But now Walmart tells affiliate KKTV 11 News surveillance video and employee accounts don't match the woman's story.

Paige Yore posted a video to her own Facebook page on December 4. She said she'd been in line at the checkout counter of a Pueblo Walmart when the man working the register seemed flustered. Paige told how the woman in line in front of her was getting upset.

"This lady just starts laying into him about how he's terrible at customer service," Paige says. "I just said, 'Ma'am could you step aside and maybe let somebody else take care of you while we check out?'"

She says that's when the young man running the register burst into tears and said something that made Paige post her video.

"I said, 'Are you okay?' and he said, 'Ma'am my mom just committed suicide this morning and I have to work because I have to pay our rent and I have to pay our bills."

Paige says she gave the cashier the money she had in her purse and posted the video because she hopes to spread an important message.

"Don't lay into somebody like that because you never know what's going on in their life," she says. "Just a smile or a hug or something could change somebody's life. Sometimes that's all it takes."

But Monday morning, Walmart got back to 11 News and said they'd checked with their Pueblo stores and could not verify the woman's story.

Walmart says they did find what they believe to be video of Paige checking out, and there was some trouble because of a language barrier with the woman checking out in front of her. But Walmart says the clerk cleared it up and the customer went on her way. The clerk says his mother is alive and well. And the video never shows him and Paige hugging as Paige told.

KKTV reached out to Paige and asked her if the story she told on her Facebook page is accurate. She said yes, but then hung up.

She has since made the video "private" on her YouTube account, but it is still posted and still getting "likes" and "shares" on her Facebook page.

If you or someone you know is struggling with thoughts of suicide, help is available.

The National Suicide Hotline is available 24 hours a day, 7 days a week. The number is 1 (800) 273-8255.

The Colorado Crisis Services Hotline is 1-844-493 TALK (8255). Help is available 24 hours a day, 7 days a week. Call takers are available to help people or someone they know begin to get mental heath, substance use or emotional help. The call is toll-free and confidential.

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