Crash1 Off Alpine's Mission and Goal: We at Crash1 Off Alpine strive to return vehicles to pre-accident condition, treating customers and employees like family and friends, and exhibit the highest ethical behavior in all of our business dealings - with the goal of becoming the most trusted collision repair center in the Northern Illinois and Southern Wisconsin area.
Q: Do I Have The Right To Select The Shop That Will Repair My Vehicle?
A: It's your car, your choice! We recommend you select a repair shop that will be an advocate for you, the vehicle owner. One who uses manufacturer recommended repair procedures and parts. This assures the repairs are done based on approved repair methodology of your vehicle manufacturer.
Q: How Long Will It Take To Repair My Vehicle?
A: We understand the importance of returning your vehicle to you. It is never easy to be without your vehicle, but we strive to make it as simple and hassle free as possible. The repair time depends on several factors. The extent of damage, availability of parts and
insurance approval all effect your repair time. Occasionally delays occur that are unexpected such as hidden damage or parts
shipping. We will give you an expected out-date providing we do not run into any parts or supplement issues. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. The repair time depends on several factors.
Q: Why Can't I Get An Estimate Over The Phone?
A: There are many factors that can greatly effect estimated repair costs. Parts prices and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage that is not visible and may also need wheel alignment. Our expert staff will provide a thorough, accurate estimate after carefully examining your vehicle.
Q: Where Do I Get My Claim Number?
A: Claim numbers are issued by your insurance company at the time you report your accident. Write your claim number down and bring it in with you when you come in to begin the repair process, we will handle the insurance negotions for you. If you do not have your claim number contact your insurance representative, or we will contact them for you.
Q: What is a "Direct Repair" Shop or DRP?
A: A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. For your convenience, when you use a preferred shop, the repair process is streamlined. You don't have to be hassled with getting estimates. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repair.
Q: Do I Have To Pay a Deductible?
A: The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Q: Who Do I Pay My Deductible To?
A: If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.