The Barren River Long Term Care Ombudsman Program is an advocacy group that visits residents living in long term care and works at the direction of the resident to resolve issues and to improve their quality of daily living. Ombudsmen also works to ensure Resident Rights are not violated.
Barren River Ombudsman Program FAQ
Q: My loved one can no longer live alone. How do I find a long term care facility?
A: Call the ombudsman office. We publish the "Finding Long Term Care in the BRADD" consumer guide which list all the facilities within the 10 county areas. It also gives general information you will need to know before admitting a loved one into a facility and what to expect after they move in.
Q: There are so many to choose from. How do I know which facility is the best?
A: We can provide you with a check-list to use when you tour a facility. There are always signs pointing toward which facility would be a good fit for your loved one. And you can visit the www.cms.gov/nursinghomecompare website which will allow you to compare up to 3 different facilities to see which one has the highest rating.
Q: Does the Ombudsman Program provide other services?
A: We work as advocates for the residents. Often we are the eyes, ears and voice of those that can't speak for themselves to ensure they are being well taken care of, their Residents Rights are not being violated, they are being treated with dignity and respect and to resolve any quality of life issue they might have.
Q: How can I contact you?
A: Because the Ombudsman Program is a federally mandated program, all long term care facilities must display posters in the facility which has our name and contact information on it. There is a toll free number and a website address on each poster.
Q: I still have children at home and now I have to see after a loved one too. This is too overwhelming.
A: We want to work in the best interest of the resident so by helping you understand, we are helping the resident. We can provide information regarding resources that will be invaluable while your loved one is living in the facility.
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